DELIVERY

DELIVERY & SHIPPING INFORMATION

Digital Downloads — Instant Delivery
Most of our products are instant digital downloads. Once your payment is confirmed, you'll receive an email with your download link(s) immediately — no waiting, no shipping. If you don't see it, check your spam/junk folder or contact us.

Physical Products — Royal Mail Tracked Delivery
DVDs, USB drives, 3D printed parts and other physical items are dispatched within 2-3 working days and sent via Royal Mail Tracked delivery. You'll receive a tracking number by email once your order ships so you can follow its progress.

Worldwide Shipping
We ship physical products worldwide. International delivery times vary by destination and local customs processing.

Opening Hours
Monday–Friday 9am–7pm | Saturday 9am–5pm | Sunday Closed
Based in Wales, UK

Frequently Asked Questions

How quickly will I receive my digital download?
Digital manuals and guides are delivered instantly by email as soon as your payment is confirmed. If it hasn't arrived within a few minutes, check your spam or junk folder before contacting us.

How long does shipping take for physical items?
DVDs, USB drives, 3D printed parts and other physical products are dispatched within 2-3 working days and sent via Royal Mail Tracked delivery. You'll receive a tracking number by email once it ships.

Do you ship internationally?
Yes, we offer worldwide shipping on physical products. Delivery times vary by destination and can be affected by local customs processing.

Will I get a tracking number?
Yes, all physical orders are sent tracked via Royal Mail and you'll receive tracking details by email once your order is dispatched.

What if my download link doesn't work?
Contact us at Contact Us with your order number and we'll resend your download link right away.

What if my physical item hasn't arrived?
If your tracked item hasn't arrived within the expected timeframe, contact us with your order number and we'll look into it using your Royal Mail tracking information.

Can I get a refund on a digital download?
Please see our Refund Policy for full details on digital and physical product returns.